Contact us | China


Shuochao CNCIndustry CNC Equipment Manufacturer



Add:Jinan City, Shandong Province, China

Location:Home > Support >

1.Pre-sales service
We will send professional technicians to introduce our company’s product characteristics and profile to you, and provide users with decision-making information and relevant conditions for selecting high-grade products.


Actively provide the performance characteristics and various parameters of the bidding equipment through the technical proposal of the bidding activity. Send engineers and project managers to communicate and negotiate business, and welcome you to visit our company at any time.


2.In-Sales Service
Select the best international and domestic accessory manufacturers to ensure that they can fully meet your requirements and facilitate daily maintenance and accessory supply.


During the manufacturing process, we fully cooperate with you in all stages of product supervision, inspection and acceptance.


Strictly control the quality of parts and assembly during production,so that customers can buy with confidence and use with peace of mind.


3.After-sales service
Our company provides users with free training on how to use the product, and provides them with technical information on product use, repair, maintenance, etc. The Buyer’s personnel will be trained on installation, commissioning and maintenance at the project site. For equipment damage not caused by the supplier, we will give priority to providing accessories and repair services.


During the product warranty period, we are responsible for repairing or replacing parts free of charge for product quality problems arising from our manufacture. After the warranty period, our company will continue to provide high-quality services, and only charge the cost, that is, the cost of replacing parts and travel expenses.


In case of equipment failure, our technical maintenance staff will reply within 1 hour and arrive at the site within 24 hours after receiving the user’s maintenance notice. In order to create an efficient working environment for your company.


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During working time,we will contact you within 1-2 hours.